Enabling Tourism 5.0: How technological drivers can transform accessible tourism information systems

Abstract

It is undeniable that technology is changing accessible tourism conditions. This study aims to explore the transition from Tourism 4.0 to Tourism 5.0 by analyzing the possible impacts that technological drivers can have in terms of social responsibility components (accessibility) in tourism information systems. To achieve this goal, a two-stage methodology is used. First, a scoping literature review was conducted to identify technological drivers in the scope of digitalization. Then, a proposal is presented for integrating those drivers within an emergent mobile platform for accessible tourism: access@tour by action. This platform focuses on delivering information about accessible tourism conditions in an accessible way. Overall, results showed that when integrated with technological drivers such as virtual reality and artificial intelligence, access@tour by action can significantly enhance its capability to promote and ensure accessible tourism conditions. The synergy between these technologies and access@tour by action can facilitate real-time, personalized, and user-centered services, offering a more dynamic and tailored experience.

Article history: Received (August 22, 2024); Revised (January 25, 2024); Accepted (February 4, 2025); Published online (May 19, 2025)