GAJIĆ, T.; IVANIŠEVIĆ, A.; KNEŽEVIĆ, S. Employee Perceptions of BI and AI Tools for Service Transformation: Evidence from the Serbian Airline and Hotel Industries. International Journal of Industrial Engineering and Management, [S. l.], v. 16, n. 3, p. 227–238, 2025. DOI: 10.24867/IJIEM-385. Disponível em: https://jged.uns.ac.rs/index.php/ijiem/article/view/1510. Acesso em: 17 oct. 2025.