The design of a model for providing information at local museums through mobile devices with Beacon technology

Abstract

This research aimed 1) to study the information and information system
of the museum, 2) to create a system for providing information within the
museum via mobile applications, and 3) to assess the satisfaction of the
users of information system within the museum via mobile devices by using
Beacon technology. First, the data were collected from related documents
and interview with experts, and the obtained data were then used for the
design of a system and an application called MUCON which is Beacon
technology for providing information within the museum. The designed
information system and MUCON application were then tested and assessed
by visitors at Ja Thawee Folk Museum in Thailand in terms of their satisfaction
towards the performance of the information system and mobile application
design, including additional comments and feedback by using questionnaire.
The results showed that the system for providing information within the
museum via mobile applications and MUCON application were successfully
designed and created. Moreover, the satisfaction with the performance of
the information system and mobile application design was also assessed
and proved that they were suitable for use. Limitations of the study are
discussed, and recommendations for further research are also made.

Article history: Received (March 7, 2023); Revised (May 31, 2023); Accepted (July 15, 2023)